Appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• use SystmOnline Monday to Friday from 8am to 6:30pm. We will respond within 4 hours during opening times
• phone us on 020 8569 5688, Monday to Friday from 8am to 6:30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment in the next 7 days:

• use SystmOnline Monday to Friday from 8am to 6:30pm. We will respond within 4 hours during opening times
• phone us on 020 8569 5688, Monday to Friday from 8am to 6:30pm
• visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6:30pm
• use your NHS account (through the NHS website or NHS App) to book a screening test or vaccination

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• using the GP online system – SystmOnline
• phone us on 020 8569 5688, Monday to Friday from 8am to 6:30pm
• reply CANCEL to your appointment reminder text message

If you need medical help now, use NHS 111 online or Call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

On average, seeing you at home takes five times as long as seeing you in the surgery.  Please try and help us save time by keeping home visits to a minimum.  If you develop an illness and think you are not well enough to come to the surgery, please telephone before 10am.  Sometimes or that maybe necessary is for the doctor to give you advice over the telephone, particularly when the problem is something like flu, babies and young children can often be brought to the surgery when we will see them without delay if we know you are coming.

The following guidelines are to help you understand a doctors’ approach to home visiting. 

A doctor will usually visit in the following cases:

• terminal and severe illness
• house or bed bound patients who are physically unfit to travel

A routine doctors’ visit maybe not be helpful if a patient is suffering from:

• severe chest pain
• severe shortness of breath
• severe bleeding
• any kind of collapse